Phone
Call us for immediate assistance with reservations or urgent matters.
+61255501234Front desk available 24/7. For non-urgent inquiries, email may be faster.
Get in Touch
We're here to help you plan a playful and comfortable stay. Reach out by phone, email, or the form below.
Whether you have a question about rooms, dining, relaxation, or our in-person poker lounge, our team is ready to assist. We aim to respond to all inquiries within one business day.
Contact Details
Choose the way that suits you best. Our front desk is available around the clock, while email is ideal for detailed questions.
Email us and we'll reply within one business day.
[email protected]Best for detailed questions, booking modifications, or event inquiries. Please include your reservation number if applicable.
Address
Visit us in the heart of Sydney, close to public transport and attractions.
12 Arcade Lane, Sydney NSW 2000, Australia
Valet parking is available for hotel guests.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible. Fields marked with an asterisk (*) are required.
We respect your privacy and will only use your information to respond to your inquiry.
Our Response Promise
We respond to all inquiries within one business day. For urgent matters, please call the front desk directly.
- If you're inquiring about a specific date, include it in your message to speed up our reply.
- For booking changes, add your reservation number so we can help you faster.
- Event and poker lounge questions are answered by the team that runs those evenings.