Introduction
Novarest Hotel respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a booking, or interact with our services. By using our website or services, you agree to the practices described in this policy.
Key points
- We collect only the information needed to provide and improve your stay.
- We never sell your personal information.
- You can request access to or correction of your personal information at any time.
- We protect your data with encryption, access controls, and regular security reviews.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when making a booking, signing up for our newsletter, or contacting us.
- Contact details: name, email address, phone number, postal address.
- Booking details: dates of stay, room preferences, special requests.
- Payment information: processed securely by third-party payment providers; we do not store full card details.
- Communications: any messages or feedback you send us.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information.
- Device and browser information: IP address, operating system, browser type.
- Usage data: pages visited, time spent, referring URLs.
- Cookies and similar technologies: see our Cookie Policy.
How We Use Your Information
We use your personal information to provide and improve our services.
- Process and manage bookings and reservations.
- Communicate with you about your stay, including confirmations and updates.
- Respond to inquiries and provide customer support.
- Send promotional communications if you have opted in.
- Improve our website and services through analytics.
- Comply with legal obligations.
Disclosure of Your Information
Third-Party Service Providers
We may share your information with trusted third parties who assist us in operating our website and providing services.
- Payment processors to handle transactions securely.
- IT and hosting providers for website operation.
- Marketing platforms if you have consented to receive communications.
- Legal or regulatory authorities when required by law.
All third parties are contractually obligated to protect your data and use it only for the services they provide to us.
No Sale of Personal Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure.
- Encryption of data in transit (SSL/TLS).
- Access controls and authentication for internal systems.
- Regular security assessments and updates.
- Staff training on privacy and data protection.
While we work hard to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Booking records are kept for a reasonable period for accounting and legal compliance.
- Marketing preferences are retained until you unsubscribe.
- Upon request, we will delete or anonymize your personal information, subject to legal obligations.
Your Rights
Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.
- To request access, contact us using the details below.
- We will respond within a reasonable timeframe, usually 30 days.
- There is no fee for making a request, but we may charge a small fee for providing access.
Complaints
If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website, analyze traffic, and personalize content.
- Essential cookies are necessary for the website to function.
- Analytics cookies help us understand how visitors use the site.
- You can manage cookie preferences through your browser settings.
- For detailed information, please see our Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
- The latest version will always be available on this page.
- We will indicate the effective date at the top of the policy.
- Material changes will be communicated through a notice on our website.
Effective date: 4 September 2026
Contact Us
Privacy Contact
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
- +61255501234
- [email protected]
- 12 Arcade Lane, Sydney NSW 2000, Australia